Hosted Telephony

Effective communication is the cornerstone of any successful business and having a reliable and resilient telephony services is essential. Bring all of your collaboration and communications services under a single, secure, and highly scalable hosted platform without the on premise costs or complexity. The SCC Hosted Collaboration platform creates environments where decision making is faster, people work better together, and customer satisfaction is higher.

Based on a per-user subscriber model, you can add users at your pace with no long lead times and no surcharges. There’s minimal capital investment needed and none of the deployment and management complexity of traditional on premise solutions – meaning less pain, fewer service calls, no maintenance, and no more upgrades. Whilst a single, yet powerful online portal, makes day-to-day management simple and extremely efficient.

Key Product Features

  • 24x7 help desk
  • Smart automated portals – efficiently manage your user moves, changes, billing, and monitor call utilisation
  • Auto attendant – provide menu options to callers for faster first time contact
  • Always-on call recording – on by default, this fully controllable feature means that you automatically record your calls for future reference
  • Advanced call reporting – manage your call usage and costs more effectively, optimising utilisation and line flexibility through online and downloadable fully-itemised spreadsheets.
  • Business continuity
  • Per-user subscriber, hosted model

How do these features benefit the customer?

  • Cut the costs of your collaboration – predictable, low monthly per user budgeting replaces the high capital investment costs of deploying traditional systems.
  • Deploy your communications wherever you are – a seamless and consistent experience across all devices your people use, wherever they are
  • A full suite of communications and collaboration services, with the freedom and flexibility to choose the tools that work best for your business
  • Operating in our highly secure and redundant data centres, providing a world-class service with the latest leading products across a highly resilient network
  • Scale at your own pace – rapidly scale to match business needs as they evolve, extending features and services on an individual basis, only paying for what you use when you need it.
  • Centralised control – administrative and management tasks are centralised on our web-based portal; perform tasks once and know that the result will be business-wide
  • Future-proof – continually improved and upgraded, the service is updated with no additional spend
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