How SCC Helped a Leading UK Grocery Retailer Streamline Meeting Spaces with Microsoft Teams
Our client had decided, both strategically and from a cost perspective, to consolidate their collaboration infrastructure onto Microsoft Teams with an aim of creating a consistent user experience for all their Teams rooms environments.
The Challenge
With a company-wide decision made to move to Microsoft Teams for all collaboration, the retailer needed a consistent, reliable experience across its entire meeting room estate.
Initial phases of the rollout were handled in-house, but the internal teams quickly recognised the need for a specialist partner – one that could accelerate delivery, de-risk the deployment, and free up internal resources to focus on day-today operations.
Initially the tender was to find a partner to work with to deliver MTR enabled spaces for both standard meeting rooms and enhanced spaces. This was followed by a further RFP to find a vendor to manage the enhanced spaces on their behalf.
The retailer had a clear idea of what was needed for standard rooms – but for larger, multifunctional spaces with more sophisticated AV requirements, they needed a trusted partner with deep technical expertise and a proven track record.
Solution
SCC was selected for both delivery and ongoing support. Our teams quickly mobilised to deploy Microsoft Teams Rooms across multiple sites in the UK and Ireland, phasing the rollout to minimise disruption. For complex event spaces with advanced AV needs, SCC adopted a consultative approach – working side-by-side with the client to design and deliver seamless, integrated solutions.
To support user adoption and ensure successful handover, SCC provided on-site personnel, floor walkers and field engineers to offer real-time support during go-live. Our success in winning the support tender was due to our established knowledge and successful management of similar spaces and our ability to provide comprehensive as-built schematics and collateral for effective space management.
Today, SCC continues to manage the client’s enhanced spaces, offering both remote and on-site support, acting as an extension of their internal IT team. Our proactive support framework include the use of SCC Vantage – our in-house and monitoring, reporting and diagnostics platform.
The Outcome
SCC’s vendor relationships and agility enabled us to rapidly deliver to our client’s tight timelines, our depth of technical expertise meant we had the cross-vendor knowledge, and capability to deploy and support the largest, most technical spaces, and our automated tooling solution meant we could ensure consistent functionality of critical spaces.
Our teams now provide:
- Day-to-day management of complex spaces
- Comprehensive as-built documentation to support longterm estate management
- Proactive support through SCC Vantage
Over 75% of issues are now resolved remotely, without requiring on-site intervention. When on-site support is needed, SCC ensures next-business-day engineer attendance – keeping downtime to an absolute minimum.
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