With IT’s role in the modern day business more prominent and lucrative, the need to support and maintain it has never been more important.
Even with on-site IT personnel, you’re likely to need extra support during certain times to fix problems quickly and efficiently – so where do you turn?
TLC for your IT Estate
In the same way you would call out a plumber to fix a leak, you would call out an IT engineer to fix your faulty computer, helping you get the maximum value out of your existing IT.
Rather than having the stress of finding a plumber once the leak occurs, you may already be covered by a company care plan, meaning you can call out an engineer from a specialised firm and not worry about an unexpected cost. And the same goes for IT; by taking on a Technology Servicing solution, you can make sure IT problems are quickly, efficiently and cost-effectively solved.
An SCC engineer is never more than 60 minutes away from a customer location in mainland UK, getting you back up and running as quickly as possible
Technology Servicing solutions are based on an optimised blend of dedicated site-based and field-based security-cleared engineering resource. This resource is trained and experienced in supporting a wide range of IT equipment through warranty cycles to assisting with end of life equipment.
At SCC, our solution is independent of any vendor, meaning we can provide you with a single point of contact for your entire IT estate. We are never more than 60 minutes away from your location and offer standard service levels including Next Business Day Fix, a Monday to Friday 8 Hour Fix, and 24×7 4-Hour Fix.
Technology Servicing solutions are usually offered for the following
Networks – LAN, WAN, IT Telephony
Infrastructure – servers and storage
Client – desktops, laptops and tablets
Retail – EPOS, managed print, audio visual (video conferencing and digital signage)
What are the benefits?
The SCC Technology Servicing solution offers a variety of benefits for your business, including:
✓ Tailored agreement: personalised Service Level Agreements (SLAs), to ensure our customers receive the right level of service as required
✓ Tailored expertise: SCC engineers will undertake any relevant customer-specific inductions in partnership with them, including process familiarisation required for staff
✓ Security: SCC can supply security-cleared engineers for high security locations
✓ Accreditation:our 650 field-based engineers hold technical accreditations for all major manufacturers
✓ Authorisation: SCC is an authorised warranty maintainer for all Tier 1 vendors
✓ On demand: an SCC engineer is never more than 60 minutes away from a customer location in mainland UK, getting you back up and running as quickly as possible
Who you gonna call?
When faced with an IT problem that needs resolving ASAP, what are you going to do? By using the SCC Technology Servicing, you can easily contact our award-winning 24x7x365 service.
Another hardware failure compromising the service you deliver to your organisation? Well, who you gonna call? SCC – the IT experts.
Kat Cooke is Senior Content Writer at SCC. She was previously Senior Journalist at the Aesthetics journal, and has worked for Sky News, providing live coverage of the last two General Elections and the EU Referendum. Kat has a 2:1 degree in Journalism from City University London.