There has never been a more competitive higher education landscape in the UK
As universities drive for excellence, inclusivity and innovation, external influences require consideration and provide a constant backdrop of uncertainty. Universities are competing globally for students, funding and academics and are delivering a greater digital learning program to support COVID-19 challenges, so staying relevant in this era of digital transformation has never been more important.
What our customers say
The University of Nottingham has awarded a key framework agreement to SCC for the supply of end user devices, IT infrastructure and consultancy services. By working in Partnership, SCC will expand and enhance existing expertise with Information Services and provide a high standard of additional consultancy to the University in order to support the ambitious Digital Transformation Programme. A programme designed to further the University’s position as a pioneering university that provides an exceptional education and an outstanding student experience.
IT Strategic Supplier Relationship Manager,
The University of Nottingham
SCC has been a strategic partner to the University of Birmingham since 2017 for compute technologies. As part of our collaborative relationship, SCC takes a consultative approach and works closely with the university to deliver value outside of the main contract agreement, including regular whiteboard sessions and guidance across all aspects of our IT strategy. SCC provides the University of Birmingham with tangible value and excellent service, and we look forward to developing our established partnership further and delivering long-term IT innovation together.
Core Infrastructure Services Team Manager,
University of Birmingham
To encourage a diverse culture which offers equal opportunities for all.
Skills – protecting student data (cyber) and taking advantages of the efficiencies of cloud based solutions.
Pressures on budgets as empahsis moves to focus on frontline teaching and capital projects.
Demand for student services increasingly more diverse and complex.
Our key Education solutions
- Transforming Workplaces
- Driving Efficient IT Infrastructure
- Transforming Support Services
- Managing Hybrid Workloads
- Protect and Secure
Universities need to transform their offerings to students in order to differentiate themselves, drive alternative income streams, and deliver compelling student experiences. Students also want access to their information and applications instantly, wherever they are. SCC’s modern workplace solutions support education bodies looking to benefit from cloud services, and deploy artificial intelligence and process automation effectively.
The SCC Desktop as a Service (DaaS) offering is hosted on our own secure, resilient cloud platform, allowing organisations to rapidly provision users and support flexible device options for working at any location. With guaranteed service levels and predictable monthly costs, DaaS allows IT teams to embrace modern technology in a way that generates cost savings, lowers total cost of ownership (TCO), and makes their IT infrastructure more future-proof.
Additionally SCC has invested in services around collaboration, allowing the combination of traditional communication services with the rapid adoption of digital collaboration through voice, video, and streaming, ensuring that universities and deliver the that educational experience of being inclusive in the lecture, but supporting safe social distancing no matter where in world the student is currently residing.
- Scale as required and only pay for what they need
- Improve collaboration by enabling digital and BYOD
- Access industry-leading workplace transformation expertise
- Gain quicker and easier application access
- Enhance asset management, purchasing and deployment
- Release resources that can drive future transformation
- Drive cost savings with a new revenue model
Higher education institutions need to rapidly transform their technology landscape and deliver maximum value from their IT infrastructure in order to offer students, staff and research a first-class IT experience.
SCC’s Professional Services team is made up of 600 people, from architects and consultants to engineers and business analysts. They apply their experience and expertise in close working relationships with our education customers, identifying critical business priorities and challenges, and mapping out emerging trends and achievable efficiency gains.
Our services include assessment, design, project management and project delivery across infrastructure, networking, security, unified communications, cloud migration, SaaS, workplace transformation and workload optimisation environments. Collectively, they integrate multi-vendor technologies into resilient and robust infrastructure platforms for education-relevant applications.
Additionally, SCC’s Network Managed service provides effective management of the infrastructure including monitoring and alerting, updates and on-going support to ensure the infrastructure is flexible and reliable.
- Drive efficiency while cutting costs
- Leverage vendor-agnostic advice, assessment and assurance
- Access Tier 1 vendors and highly-skilled SCC resources
- Flex skilled project resource in line with changing requirements
- Scale high-performance, management-friendly technical solutions rapidly
Learning and teaching practices are changing rapidly, with new technology and software enabling increased flexible working and greater productivity. Students and staff can choose to work at all times of the day and night and expect instant access to their IT services whenever they need them.
SCC provides a wide range of managed services that help education bodies support and adapt. Our offerings for this sector focus on three key areas:
Next Generation Service Desk
SCC’s Service Desk, built on 20 years of experience, blends modern technology with standards-based, proven service management practice to ensure that our services align to an organisation’s objectives, culture and infrastructure. Our Service Desk offerings are multichannel, multi-lingual, meet best practice for ISO 20000 and ISO 27001 (Information Security), and can be tailored for a mix of services.
A global cloud IT Service Management (ITSM) platform which delivers a single environment for the management of all lines of operation. ServiceNow extends seamlessly to areas such as IT Operations, Governance, Risk and Compliance and Security Management, to create one central platform for the management and monitoring of all non-core business support functions.
Software Asset Management (SAM)
SCC’s Software Asset Management (SAM) service involves working with organisations to evaluate their technology and licensing contracts, assessing software usage and identifying any issues and commercial risks. Providing insight into their software estates puts organisations back in control and highlights areas of rationalisation to provide savings, while ensuring compliance with both vendors and legal regulations.
- Deliver full flexibility in how students and staff engage with IT
- Automate repetitive tasks
- Enable self-help and self-serve
- Optimise costs through SCC’s partnerships and buying power
- Ensure compliance with industry best practice and vendor licensing regulations
Universities are challenged to deliver an exceptional student experience within tight budgetary controls whilst adhering to legal regulations. By introducing new ways of working and managing workloads, universities can relieve budgetary pressures whilst increasing the accessibility of their IT estate.
Education organisations can combine the best of public cloud, private cloud and on-premise infrastructure on a pay-as-you-go basis through SCC’s Universal Cloud Services (UCS). The managed service allows organisations to mix traditional hosting with cloud services to create a hybrid solution that works seamlessly as one platform, which can be operated from one management portal and which generates a single consolidated monthly bill.
Alongside UCS, we also provide a wider range of technical services and facilities to ensure organisations get a hybrid cloud solution perfectly suited to their needs. These include:
We operate three Tier-3 data centres in the UK.
Managed services that encompass a complete cloud enablement suite to support your journey to a scalable and economic native cloud service.
Our strong relationships with Microsoft Azure and Amazon Web Services expand the breadth of our offering.
Network Operations Centres
We support 24/7 infrastructure monitoring and management from bases in the UK, Romania and Vietnam.
We work with organisations to determine their ideal solution, based on our extensive public sector experience.
- Transition customers to the new services quickly and securely
- Increase future agility and scalability of the IT environment
- Enable and accelerate effective workload provisioning
- Right-size support levels, from simple maintenance to full managed service
- Improve cost visibility through consumption-based reporting
- Deliver better data accessibility for students and staff alike
Securing student and university data has never been more important. With an ongoing onslaught of high-profile data breaches and changes to data protection regulations, organisations are under pressure to protect their IT infrastructures and business information.
Our Security solutions equip organisations with secure access to a fully compliant IT infrastructure that protects data, applications, devices and the network from both internal and external security breaches.
Additionally, we provide a full Security Information and Event Management (SIEM) service that delivers a complete view of visible and ‘invisible’ threats to your entire organisation.
- Secures confidential information and intellectual property
- Protects the reputation and productivity of the organisation
- Cuts the cost of security monitoring and risk assurance
- Enables a proactive approach to cyber security
- Supports ongoing compliance strategies
- Removes the requirement for in-house skills
Want to learn more?
Get in touch today