“What has really impressed me working with SCC was the people and the planning. They’re really professional and get on really well with my team and the other partners involved. By bringing that level of skill and focus, they got the plan sorted very early and built confidence.” -Ian Windsor, Group IT Director at WHSmith
With over 1,000 stores on the high street and in train stations, airports and hospitals, WHSmith is one of the UK’s leading retail groups. As part of a large project to transform their core infrastructure, SCC was selected to deliver a 5 year infrastructure outsource contract, covering (but not limited to):
- Service Desk Services
- Data Centre Services
- Major Incident, Problem & Change Services
- Data Centre Migration.
Ian Windsor, Group IT Director at WHSmiths said: “Technology is critical for us to what we’re trying to achieve. We need to ensure that tills operate, so staff have the tools they need to serve customers. “We also have a lot of technology behind the scenes. We have hundreds of thousands of products in our stores and very complex ways of deciding what stock goes to what store and that’s all driven by technology “We are critically dependent on the IT suppliers that we have, so we need a partner that does its role properly and doesn’t rely on us to manage them.
SCC has managed to really plug into that gap and run the services as an extension of my team, which is brilliant. “We’ve also got a number of other projects going through with SCC and so far they’re going very successfully. Having that quality of people really helped us. Virtually everybody we met was a real upgrade, versus previous partners. “We’ve maintained a very good working relationship with SCC. They really add value for us – We got what we wanted”