“As one of the leading workplace services providers in the UK, with over 2,500 employees using IT from 100 sites across the UK, PHS Group need an IT partner they could trust to drive cost savings and enhance IT procurement.”
SCC’s integrated Lifecycle e-business solution has given PHS Group control over IT procurement by encouraging a self-service culture.
The online catalogue gives PHS Group IT users complete visibility of end-to-end processes, from procuring new equipment, break/fix and refurbishment stages, through to configuration, delivery and deployment of the new equipment.
The Lifecycle portal allows for faster responses to requests and greater visibility for IT users, who have the ability to log incidents and track their requests at any time, from anywhere.
PHS Group has also made the transition from onsite engineers to using dedicated SCC field engineers. PHS Group utilise SCC’s depots around the UK for fast, efficient supply of parts to support the Lifecycle solution.
SCC’s field engineers, committed to the maintenance of hardware on PHS Group sites and workshops, have enabled PHS Group to increase fix rate for the first time, meaning greater business efficiency.
“SCC’s ability to maximise warranty entitlements has contributed to the massive cost savings. As a Service Contract Specialist Partner, SCC has supported PHS Group through incident management for HP Carepacks,” explains PHS Group CIO Ian Featherstone.
“Their highly established vendor partnerships have helped us achieve maximum value for money from our IT estate.”