“The relationship that SCC have with Ladbrokes is very important for us to succeed” – Colin Paddock, Deployment Controller
Ladbrokes is a leading betting and gaming company with over 13,000 employees and 2,000 retail stores across the world.
These stores are all outfitted with multimedia screens, tablet devices, electronic cash registers and other technology that enhances the customer experience.
Ladbrokes needed a partner that could provide an end-to-end service, helping them manage these devices from the procurement stages, to disposal.
Colin Paddock, Deployment Controller at Ladbrokes said: “We chose to work with SCC because of their expertise in Supply Chain Services and because they offer an end-to-end service.
Aside from equipment procurement and disposal, SCC’s provides 24/7 “business as usual” maintenance to all Ladbrokes sites, ensuring a seamless customer experience.”
“SCC basically takes away the headache – we tell them what equipment we need and they do all the legwork, giving us a full end-to-end service throughout the product lifecycle, through procurement, servicing and disposal.
“This allows us to keep up-to-date with current legislation and allows us to reuse equipment we’ve removed from stores, refurbishing and redeploying it, resulting in cost savings.”
“What I like about working SCC are the people and the professionalism. It doesn’t matter if you’re with your dedicated SCC account manager, or whether you’re speaking to the call centre in Romania, the professionalism just stands out.”
“If I was to describe SCC in a few words, I’d say: professional, trustworthy and customer-focused.”