IT Support & Maintenance

Why Us?

• Highest 1st level fix rate through the deployment of our integrated service management system called Lifecycle providing all engineers with real time information to their PDA including call history, fault history by device and site specific information.
• With 800 engineers based across the UK, we are only an average of 45 minutes from any customer on the UK mainland. This enables us to consistently deliver high levels of service whilst achieving our environmental objectives of reducing travel and resulting emissions.
• £8 million spares stock holding distributed across 600+ locations in the UK
• We provide One Service level agreement, One contract and One point of contact
• We have European capability and offer a 24 x 7 operation with a multilingual European Service Desk
• SCC experiences and supports 44,000 hardware incidents per month
• We have a 61,000ft self sufficient repair facility
• We support 32,000+ inventory transitions per month