Fixed Price Service Desk

Are you struggling to manage spiralling IT support demands and costs amidst pressure to focus on business development?

Our multi-lingual 24/7 service desk at a very low fixed price helps you get much more from your budget...

For less than the cost of a postage stamp per user per day we'll provide you with a flexible and scalable service desk that can reduce your costs by up to 50% and benefit your organisation by:

• Releasing your existing IT staff to focus on core business activity
• Giving you access to Multi-lingual support
• Providing 24/7 access to problem solving
• Improving service whilst reducing costs
• Use of a service as opposed to a fixed overhead for the business
  • No need to invest in software or infrastructure
• Controlling and understanding your support needs through better management information
• ITIL compliant support
• Having the ability to cope with peaks and troughs in demand

Scope of Service

• Ability to log calls and receive help anytime
• 1st line incident calls on 'off the shelf' IT products resolved over the phone there and then*
• Monthly report with full analysis
• Flexibility to grow with your business
• 80% of calls answered within 20 seconds
• Remote access available for more complex issues
• Capability to extend to enterprise level applications and hardware
   

* On average 70% of calls are resolved at the first point of contact.