• 29000 phone calls anwered per month
  • 17,000 e-mails received per month
  • 37,000 incidents and requests processed per month
  • Over 80% resolvable incidents fixed on first call to the service desks
  • Remote access available to resolve more complex issues
  • Capability to extend to enterprise level applications and hardware
  • Over 1000 servers monitored 24/7
  • Capacity to produce over 150 MSI packages each month
  • Central Management and monthly reporting with full analysis
  • Flexibility to grow with your business
  • Simplified Engagement Process
  • Enhance User Experience
  • Flexible and Dynamic Catalogue
  • Single Optimised Inventory

Managed Services

How do I get 24/7, cost effective support that gives my users a great experience?

You know that tighter control of your client technology resources will drive immediate cost savings, but you have to balance that control with improving your end user experience and delivering hassle free, intelligent reporting. And all this when your in-house resources are fully tied up in maintaining the status quo.

On top of all this, you want to make sure that your business takes full advantage of desktop virtualisation and flexible working.

We can help you deliver one point of access and reporting, linking seamlessly to your systems or providing ours as yours. Real partnership is key and our aim is to operate as an extention of your resources.

Achieving more than upfront cost savings
Businesses need more than just upfront cost savings alone from their supply and maintenance service, they need a pricing structure that delivers benefits throughout the lifetime of the contract, irrespective of support demand ... to find out more click here

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