Service Desk for less than the cost of a postage stamp

Affordable access to a flexible range of user support
services. Reduce Service Desk costs without compromising service levels. Our flexible solutions are based upon industry best practice and provide a single point of contact within a consistent, high quality service.

What can we offer?

In-house support on customer site/onshore UK/offshore
- Ability to provide a blended service
Lower cost service delivery model
Single point of contact
Dedicated Service Desk – Confidentiality & security
Shared Service Desk – Additional economies of scale
24/7/365 support
Multi Lingual capabilities
Fully ITIL compliant, our services are certified to ISO 9001, ISO 20000, and ISO 27001
Management of 3rd party resolver teams
Reporting & measurements
Seamless transition

What is the business need?

In today’s climate there is a constant
requirement to:

Reduce support costs
Gain efficiencies in the operation
Improve the service level to the business
Increased responsiveness to the users
Cope with peak business periods that
require support
Improved tools
A standards based service

Key Benefits

Reduced & predictable costs
Access to multi-lingual support
24/7/365 Access to highly specialised expertise
Release IT staff for core business activity
Quality Service through consistent results & SLA’s
Agility & flexibility through peak periods and business change
ITIL approach provides consistent service level
No need for investment in infrastructure & software tools

The implementation of a managed service desk provides internal customers with a single point of contact for

handling operational IT issues. And National Trust resources
are now free to focus on service management.

The National Trust

SCC have an impressive set up in Iasi and an even
more impressive team of people – young, bright, well

educated, multi-lingual and ambitious. They give us an
excellent service as demonstrated by the regular surveys,
dealing with 3,000 queries per month.

British Waterways

How do we provide Support?

Whether on site or through our centralised response centres, we manage the people, processes and systems to ensure the highest
quality user experience
We provide a broad range of services which can include:
- On-site or field operations hardware and software support
- Help desk services
- Warranty management
- Ad-hoc chargeable time and
  materials support
- Asset management services
  such as audit and installations,
  moves and changes.
Our service management systems allow us to blend these services together so that we effectively manage all

Get in Touch

The pricing example is
based upon 500 users,
where the 24/7 Service
Desk is less than 30p
per user per day.

For more information
please contact us by clicking:

SCC Service Desk…did
you know?