Less than a week after winning the top award for Best Managed Service Desk at the Service Desk Institute (SDI) Awards, SCC is once again celebrating after being named Outsourcing Company of the Year at the Regional IT and Outsourcing Industry (aka PIN) Awards.
This marks the second year in a row SCC has won this title in recognition of the range and expertise of its evolving service centre and service desk facilities.
SCC outperformed the competition once again by demonstrating its commitment to continuous development, through a number of key investments in technology; people; and the community. SCC was also commended for the wide range of rigorous accreditations it holds, as well as the key partnerships it has formed in order to drive regional development in Romania.
Adina Tapalaga, Director General of SCC’s Romanian Service Centre, said: “We are delighted to have won this award for the second year in a row. The IT and outsourcing scene in Iasi is becoming increasingly competitive with more big players entering the space, so we are proud to maintain our leadership of the sector.”
In order to continually improve its industry-leading service levels and customer satisfaction, SCC has made significant investments in telephone support and operational systems. SCC was also noted for its dedication to employee development through the use of its internal training program – the SCC Academy.
Having operated in Romania for over a decade, SCC has since opened three International Service Centres across Iasi and Bacau. Each of these sites complement SCC’s Service Innovation Centre based in the UK.