Romania

Core to SCC’s success is its international IT service delivery, supported by our ‘near-shore’ operation in Romania.

SCC Romania spans 3 locations, in Iasi and Bacau, and employs 1,000 people, speaking 10 languages and managing in excess of 2 million tickets per year.

Our Romania service desk delivers 24/7 multi-lingual support, 365 days per year, with a 9-second average answer time and 97% customer satisfaction rating.

Key Facts

  • 1,000+ multi-lingual staff based over 3 locations
  • 10+ languages
  • 35,000+ telephone calls answered per month
  • 9-second average answer time
  • 2 million+ tickets handles per year
  • 97% customer satisfaction rating
  • 24/7 support
  • Turnover: €11m

 

Key Locations

BacauService centre opened in 2013

Business and Exhibition Centre
(CAE) Bacau
Exhibition Pavilion – Module 2,
Calea Dr. Alexandru Safran, no 145
600298
Bacau, Romania


NicimanHead Office

SCC Services Romania,
Niciman Street, 2
700521 Iasi,
Jud. Iasi
Romania

Tel: +40 33 24 03 030
Fax: +40 232 215 585


SadoveanuSadoveanu

Iasi,
Mihail Sadoveanu Alley no.28,
Iasi County,
700489

Next Steps

Please contact SCC for more information using the contact details below:

 

Phone: 0121 766 7000

 

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