The National Trust
“For an organisation like the National Trust, a guardian of some of Britain's most important historical buildings and natural features, finding the right IT partner is not just about achieving the lowest cost - vital as that may be - it is also about cultural fit. ”
SCC demonstrated it could have cultural empathy with the National Trust througha similar approach to managing stakeholder relationships. As a result, we provide a complete managed service with a commitment to improving the overall performance for users.
The National Trust selected an integrated IT services model, rather than using a number of tactical suppliers, consolidating a number of existing relationships into one service level agreement with SCC. In so doing, it streamlined the complexities around its support environment and increased user satisfaction with desktop support.
Today, users have a single, point of contact for operational issues, allowing the internal IT resource to focus on the delivery of technology improvements across the Trust’s portfolio of resources.
“The implementation of a managed service desk provides internal customers with a single point of contact for handling operational IT issues. And National Trust resources are now free to focus on service management. ”National Trust spokesperson
