“One of the great changes in business practice is the shift towards partnership. Organisations are looking to create strategic added value relationships to maximise the benefit of working with one supplier over another. ”
Partnership was high on the agenda when Muller - one of the UK's best known, Shropshire based, food brands -decided to sharpen up its IT procurement arrangements. It wanted a partner that could not only create savings, but one that could also add value.
The increasing demand for Muller's products, such as its famous yogurt line, means the company is constantly searching for ways to improve efficiency.
"The rapid growth of the company inevitably puts pressure on the IT infrastructure. "We run a lean team and our main responsibility is to manage business change. This leaves us little time to get the best deals.
"I know it's a cliché but we were looking for a one-stop shop for our infrastructure investment. We wanted an end-to-end service from specification through to installation and maintenance said the UK Infrastructure Manager.
"We have around a thousand seats, so there is a lot of kit replacement. We are responsible for any desk-side component - everything except for consumables," said the UK Infrastructure Manager.
Muller asked SCC to explore how it would help improve the internal order systems as a partnership arrangement, with strong account management and added value strategic advice.
SCC's established reputation for independence was key factor in Muller's decision. "One of the biggest things I wanted was independence. SCC tends to partner with all the major industry players and understands where their technology can help," explained the Infrastructure Manager.
SCC is involved in data warehousing and WIFI projects.