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Millward Brown

Millward Brown is a global market research specialist, with 77 offices worldwide and relationships with more than 70% of the world’s top 100 brands. With its UK operations based across several sites in Warwick and London, the Company’s print infrastructure had grown organically alongside its business and as a result was disparate, unreliable, and didn’t match requirement. SCC analysed the existing print environment and introduced an improved print estate, lowering print costs and increasing reliability across the fleet.
 

“SCC has offered Millward Brown innovation in the set-up and use of its print infrastructure through the use of Equitrac and Xerox’s EIP platform on their MFD devices. This delivers an unsurpassed level of continuity and reliability for printing documents across the Millward Brown UK locations.”

The Challenge

An internal audit had identified that print was the biggest cause of employee dissatisfaction within Millward Brown.

As a large market research organisation, the Company produces large reports on a daily basis, but as the existing Xerox estate didn’t match the print requirements, employees were producing a massive amount of wasted print.

Older devices had also become unreliable, which meant that internal IT resource was over-stretched, spending much of its time supporting the printer estate.

In addition, as the fleet had been expanded, the Company was now working to a number of separate contracts with Xerox, with around 20 invoices per quarter relating to different devices. A key requirement of SCC was to reduce this administrative burden, standardise billing and providing Millward Brown with a single point of contact for all account management.

The Solution

Millward Brown’s problem was not the Xerox equipment, but rather the fact that the wrong equipment had been introduced in the wrong area. Indeed, with fewer moving parts than printers from many other manufacturers, Xerox devices are often quicker and more reliable.

With this in mind, SCC designed a new estate, based on highly efficient Xerox multi-function printers, powered by Xerox’s Extensible Interface Platform (EIP). The mix of high volume Xerox black and white and colour MFDs, along with a number of HP printers, allows print, copying, scanning, faxing and web services from single devices, with the high finishing options required by Millward Brown for its presentations and reports.

With Equitrac pull printing, all print jobs now join a single queue, with each user able to proceed or cancel their individual print by inputting a unique PIN code from any device. Any jobs left uncollected are deleted after 24 hours and this simple measure has already saved Millward Brown a massive amount in unnecessary wastage – in the first month alone, 57,000 print jobs were deleted from the queue that would otherwise have been printed and binned.

With the added management reporting now attached to the print estate, the business can assess costs easily; down to individual employees and departments. And with SCC moving the Company’s print account management to a single point of contact and a single quarterly invoice, Millward Brown can also analyse print usage against individual client projects, so it can cost its own services out more efficiently.

During the first year alone, cost reduction across the business was assessed at £100K whilst employee satisfaction has increased hugely. Since implementing the new infrastructure SCC has also been asked to work with Millward Brown’s central reproduction facility, supporting its larger report production requirement.

Summary of Benefits

• Cost reduction
  With the introduction of pull-printing, Millward Brown is now able to monitor all print use and can check how much print is being produced per user. With an improved print estate, greater transparency of print costs and a reduction in wastage the Company has reduced its print costs by £100K in a single year.

• Employee satisfaction
  Satisfaction with the print estate has improved immensely, both for the Company’s employees and the internal IT team, who had previously spent a disproportionate amount of time servicing printers.

• Environmental benefits
  With overnight power save functionality and a massive reduction in paper wastage, Millward Brown has been able to improve its environmental credentials and improve on its Corporate Social Responsibility targets.