London City Airport IT Support and Maintenance
London City Airport needed a partner who would deliver year on year operating cost savings leveraging the smartest, fastest and greenest technologies available, underpinned by ITIL standard support. It’s a business that moves quickly and it needed a provider with wide ranging consultancy skills and capability, available to advise, as and when required.
“Year on year cost savings of more than 10% and a ‘service that is 100% better”
SCC was selected from a long list of more than 30 potential suppliers, with London City Airport switching its existing desktop managed services to SCC as part of a new five year contract.
“Because SCC was already working for one of our most important customers - British Airways - I was able to gain an important and personal recommendation which supported our decision to change provider. As a result of the new contract, we have achieved built-in, annual cost savings of more than 10% and a service that is 100% better. Feedback from end users has been exceptionally positive and we are benefiting from better reporting and monitoring of server and network trends to avert issues before they become apparent to the end user," said London City Airport’s CIO.
The fully managed desk top and Data Centre services provided by SCC includes the support, maintenance and management of the PC infrastructure, involving both refreshes and upgrades; Data Centre monitoring; an ISO 20000-1 certified service desk; Microsoft application support - including Sharepoint and Exchange; as well as network security. SCC is also standardising the London City’s desktop image builds, which will involve moving from the XP operating system straight to Windows 7.
“The decision by London City Airport to embark on a second generation outsource will achieve year on year cost savings of more than 10% and a service that is 100% better”CIO
