London City Airport
The decision by London City Airport to embark on a second generation outsource working with SCC will achieve year on year cost savings of more than 10% and ‘a service that is 100% better’, while providing access to the smartest, fastest and greenest technologies available and ITIL standard support.
“Year on year cost savings of more than 10% and a ‘service that is 100% better”
Jason Bamforth, London City Airport's ICT Director, explains his strategy:
"When I joined London City just over a year ago, my immediate aim was to achieve performance improvement around the entire IT infrastructure, but particularly the back office. Our business moves quickly, so I needed a provider with wide ranging consultancy skills and capability, available to advise us, as and when we required."
The core areas for improvement focus on achieving sustainability and flexibility for the long term, in addition to reliability, security and cost efficiency.
"Because SCC was already working for one of our most important customers - British Airways - I was able to gain an important and personal recommendation which supported our decision to change provider.”
Antoinette Smedley-Walsh, Strategic Account Director at SCC, says:
“Having successfully completed the initial transition phase, we are now focused on realigning the technology estate to enhance reliability and DR capability. We’re advising London City on a long term strategy to transform its infrastructure into a cost and carbon efficient environment, using cloud computing where appropriate. This will enhance performance and customer service.”
SCC has also undertaken an audit of hardware and software to help London City make better decisions about the way in which it purchases new technologies. A web portal has been put in place through which the airport can purchase new equipment, supported by the full lifecycle package.”
Jason Bamforth adds: "For London City, technology is a utility and the life blood of the organisation. Without it operating and performing both effectively and efficiently, productivity would be seriously constrained and we would not be able to support capacity growth.
“Feedback from end users has been exceptionally positive and we are benefiting from better reporting and monitoring of server and network trends to avert issues before they become apparent to the end user."
SCC will continue to assess and make recommendations around the end to end infrastructure to help deliver a sustainable IT strategy to underpin customer service and business performance.
To read the full story www.scc.com/london-city-airport