British Waterways has selected SCC to be its sole provider of integrated IT across the entire infrastructure, as a result of the need to transform and improve the services delivered by technology, in addition to ensuring operating costs are as low as they possibly could be.
““We have to respond to pressure for the smartest, fastest and greenest solutions””
The transformation journey proposed in its Strategic Review 'A Vision for the Future of Our Canals and Rivers', impacts every area of the business. It has also influenced the decision to review how technology is delivered back to the business to achieve value for money, performance improvement and flexibility.
The fully managed and hosted service includes the support and maintenance of the PC infrastructure, desktop support, Data Centre server hosting, an ISO 20000 certified service desk, Microsoft application support and network security. The supporting SLA goes beyond measuring performance levels, to include relationship management, the success of ongoing transformation and the value of advice in strategic terms.
Richard Walsh, Head of ICT, British Waterways, explains:
“We have to respond to pressure for the smartest, fastest and greenest solutions, delivered when and where they are needed, at a predictable cost. This requires us to be more flexible in how we deliver systems to our people and extending the opportunities for remote working”.
Tracy Westall, SCC’s Director responsible for the Public Sector, said:
“British Waterways has achieved affordable access to the best available technologies delivered as a service. Proven to remove inefficiencies and their over spend, this is a practical and flexible solution that will free up resource that can be redirected towards maintaining the waterways. Forward thinking and bold in its approach, BW is strongly positioned to improve services to customers and partners.”
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